Refund policy
Change of Mind
If you’ve changed your mind about your purchase, we accept returns for a full refund, provided the item is:
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In its original, untampered condition.
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Unused and in the same state as when it was received.
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Accompanied by the invoice or proof of purchase.
You must contact us within 14 days of receiving your order.
Return shipping is the responsibility of the customer.
The return must be sent to our Head Office address, which will be provided upon request.
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
Eligibility for Returns
In the rare case of damaged or defective items, your item must be:
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In its original, untampered condition.
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Unused and in the same state as when it was received.
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Accompanied by the invoice or proof of purchase.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
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The item is defective or damaged.
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You received the wrong item.
We will work quickly to evaluate the issue and resolve it for you.
Exchanges
We do not offer exchanges for any items.
Please ensure you are confident in your purchase before completing the transaction.
Refunds for Damaged or Defective Items
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
Contact Us
For any inquiries regarding this policy, please contact us through the link below: